Help & FAQ

MakRew offers live online classes with verified teachers. You can learn fitness, music, languages and many more skills. Classes are 1:1, or in small groups for some skills.

Create a free account with your name, email and phone, then open the link we email you to verify your email address. You need a verified email before you can book or pay.

Yes. One account can hold several skills: use + Add a skill. Each skill has its own teacher, plans, classes, notes and certificate. In Profile ▸ My skills you can say who attends each skill, for example your child.

Only once your payment succeeds, for a first 1:1 session, a session plan or a group class. A skill appears on your dashboard only after that payment.

One 60-minute live 1:1 class at a special price. You can have one first session in each skill.

Pick a teacher, then a date and time from their free slots, at least 12 hours away. Then pay. We hold the slot for you for 15 minutes while you pay.

Yes, up to 12 hours before it starts and up to 5 times. Your Scheduling page shows how many reschedules you have left. A first session can't be cancelled; reschedule it instead.

Yes. Your first 1:1 plan in the same skill is charged one session less (12 sessions are charged as 11) and starts with that session done. This doesn't apply to other skills, a second plan, group plans, or a refunded first session.

It depends on the skill. Each skill page shows the price per session and every plan's total.

Yes. Enter it on the plan card or at checkout. It applies after the plan discount, and some coupon codes work only on certain plan sizes.

Live 60-minute 1:1 sessions with your teacher, booked on their calendar, and reminders before every class. You also get teacher notes and a progress tracker, practice material, and session recordings for 30 days. You can change teacher after your first session, and you get a certificate when you complete the plan.

Validity starts when your payment succeeds, and classes must be before the plan's last day (shown in Scheduling). We remind you 7 days before the end if sessions are left. Unused sessions expire after the last day.

Yes. Unused sessions stay in the current plan, which keeps its own last day, and new bookings use whichever plan ends first.

Go to Scheduling on your dashboard, pick a day on your teacher's calendar and choose a free time. Classes are 60 minutes, on the hour, shown in your own time zone.

• At least 12 hours before the class.
• Up to 60 days ahead, and before your plan's last day.
• After buying a plan, your first class can be from 12 hours after payment.
• One class a day with the same teacher.
• Teachers have no slots on MakRew holidays, unless they open them.

In the Scheduling tab on your dashboard, use Reschedule or Cancel at least 12 hours before the class. It's free, and a cancelled class goes back to your plan.

Reschedule and Cancel are locked, but each plan has emergency changes: 1 for every 12 sessions (12 sessions give 1, 24 give 2, 96 give 8). Tick Emergency on the class, then reschedule or cancel it. An emergency new time must be at least 2 hours away. Emergencies apply to plan classes, not first sessions or group classes.

• If your teacher cancels: you keep the session and pick a new time, and we tell you by email.
• If your teacher asks to move a class: accept or decline the new time under Action needed. If you don't answer, the request expires 4 hours before the earlier of the two times, and the session goes back to your plan.
• Bonus sessions: for every 2 classes a teacher cancels in your plan, we add 1 bonus session.

Yes, free of charge, once your first class has taken place. Use Change teacher in Scheduling. All remaining classes booked with your current teacher go back to your plan.

Yes, once per 1:1 plan, for 1 to 4 weeks, starting tomorrow or later. Classes in the pause go back to your plan, and your plan's last day moves later by the pause. Resume now ends it early.

Group classes are paused for now. When they're on, a batch has up to 6 learners and 12 classes on fixed days and times, all booked for you from the batch's start date. Group classes can't be moved, cancelled or paused.

Online through trusted payment gateways: UPI, cards, net banking or wallets. You enter your payment details on the payment gateway's secure page; MakRew never sees your card number. Your class or plan is booked only when the payment succeeds. If it fails, nothing is booked or charged and you can try again.

• Cancel any time: you can cancel a session plan at any time before its last day, from Scheduling ▸ Cancel plan. Your future classes in the plan are cancelled at once.
• Refund: the unused balance is refunded to your original payment method once MakRew approves it.
• Unused balance: your unused sessions at the price you actually paid per session; Scheduling shows the amount before you confirm.
• What isn't refunded: bonus sessions and coupon value. MakRew points used come back as points.
• How long: refunds go back to your original payment method, usually within 5–7 working days of approval.
• Full rules: see the Cancellation & Refund Policy.

Points MakRew adds to your account, for example from a cancelled plan. 1 point = ₹1 (or $1 if you pay in US$). Use them on a session plan or group class: enter them below the coupon code. The gold coin on your dashboard shows your balance and every change.

If a payment comes through late (for example, approved in your UPI app after you closed the window), we confirm it automatically within a few minutes. If not, write to us with the transaction ID.

Press Join on your dashboard. Each class has its own Google Meet room, open from 10 minutes before the start until the class ends. You don't need a Google account.

Yes, by email: 24 hours and 1 hour before each class. A class booked at short notice gets one reminder. You can turn reminders off in Settings & notifications.

From 10 minutes after the start, a Teacher no-show button appears under Join, and in Recent classes on Home for 48 hours. Press it and add a note if you like. MakRew also checks Google Meet after every class: if it shows you joined and your teacher didn't, we raise it for you. If MakRew confirms it, the session goes back into your plan and we add 1 bonus session.

A class you don't join counts as a used session. If you join late, the class still ends at its scheduled time.

A class becomes a used session once MakRew has checked that it took place: Google Meet shows you and your teacher together for 40 minutes or more, or your teacher waited 15 minutes or more and you didn't join. If Meet can't tell, we ask you and your teacher whether it happened. Until then the class shows as being checked in your plan.

When MakRew can't check a class on Google Meet (for example, it was held on another link), we ask you and your teacher. If you both say yes, it counts; if either of you says no, MakRew looks into it.

After each class, we ask you to rate it from 1 (lowest) to 10 (highest), with an optional comment.

Yes. Each class is recorded, and the recording appears in Session Recordings within about an hour. You can watch or download it for 30 days. MakRew collects your consent for recording at checkout.

• Progress Tracker: your plan's progress and your teacher's notes after each class.
• Session Material: what your teacher shares.
• Certificates: download yours when you complete every session in a plan.

On the login form, choose Forgot password? and enter your email. We'll send a link to choose a new password. It works once and expires in 1 hour. Setting a new password logs you out on your other devices.

After 5 wrong tries the account is locked for 5 minutes. Then try again, or reset your password.

For safety, you're logged out after 8 hours without activity, and on other devices whenever your password changes.

In Profile details. Class times on your dashboard and in emails follow your time zone.

Always: account, payment and class-change emails. Class reminders and MakRew updates you can turn off in Settings & notifications, or with "Stop these emails" in those emails. Everything also appears under the bell on your dashboard, where clicking a notification marks it read.

Check your spam folder and add admin@makrew.live to your contacts. If they still don't arrive, contact us: an address that bounced is paused until we turn it back on.

No. Classes run on Google Meet in your browser or the Meet app, and anyone with the class's link from the dashboard can join.

So learners can revise, and so MakRew can check quality and look into any safety or conduct concern. Learners can watch and download their recordings; teachers can watch them. Recordings are deleted after 30 days.

When MakRew switches on safety checks, Google Meet also transcribes classes. MakRew then checks the transcripts automatically for the safety of learners and teachers.

A parent or guardian creates the account and agrees for a learner under 18. Every teacher passes document, interview, demo and background checks before teaching. The Child Safety & Parental Consent Policy has the details.

Use Need help (?) on your dashboard or the WhatsApp button to message us, or email us from the Contact page. If you're not satisfied, the Grievance Redressal Policy explains how to reach our Grievance Officer.